Course Curriculum

    1. The Heart of Hospitality

    2. Why Tourism Matters

    1. The 10-5 Rule

    2. Situational Awareness

    3. Eye Contact

    4. Positive Language

    5. Don't Be Afraid to Ask

    6. Practice Makes Perfect

    7. Bonus Tip: Minutes Instead of Miles

    8. Knowledge Check: Communication Tools

    1. Emotional Intelligence

    2. Recovering From Mistakes

    3. Be Authentic

    4. The L.V.R Method

    5. Knowledge Check: Elevating Your Customer Service

    1. Introduction to D.E.I.

    2. Biases

    3. Microaggressions

    4. Equity

    5. Diversity

    6. Inclusion

    7. Anti-Racism

    8. Putting it into Practice

    9. Knowledge Check: D.E.I.

    1. You Don’t Need to Be a Sommelier

    2. Sip Like a Pro

    3. Talking the Talk

    4. Perfect Pairing

    5. Behind Every Bottle

    6. Knowledge Check: Wine-O-One

    1. Introduction

    2. Case Study: Couleur de la vie

    3. Case Study: Firestone Walker

    4. Case Study: Hotel SLO

    5. Conclusion

    6. Knowledge Check: Sustainable Tourism

About this course

  • Free

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